⚠️ Before contacting us: Customs fees for receiving your driver's license translation are uncommon, as we always declare the contents of our shipments as non-commercial. If this occurs, we recommend contacting your local postal service or customs office to dispute the charges, explaining that the document is an official translation with no commercial value.
⚠️ Before contacting us: Print codes for self-service printing at 7-Eleven are valid for 7 days. However, we automatically regenerate new codes upon expiration and send them to you via email, until you print your translation. There is nothing you have to do, and there is no concern to have regarding the validity of a print code when you will arrive in Japan.
If you haven't received the latest code or have any other concerns, please check your spam folder and then contact us for assistance.
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